Fresh Tracks Canada Cookie Policy

1. Cookies

1.1 Our website uses cookies. A cookie is a file containing a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The file is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session and persistent cookies on our website.

1.2 Our cookies do not contain any personal information that identifies a user. The personal information that we store about a user when they submit an inquiry or a form on our website may be linked to the information stored in and obtained from cookies.

1.3 This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

Necessary – they help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie Name

Description

Expiry
PHPSESSID Preserves user session state across page requests. Session
__cfduid Used by the content network, Cloudflare, to identify trusted web traffic. 1 year


Preferences – they enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Cookie Name

Description

Expiry
va Web optimization version 30 days
s Copy optimization version 30 days
clbk_open Trip personalization dialog open 1 year
clbk_close Trip personalization dialog closed 1 year
clbk_submit Trip personalization form submitted 1 year
cmp_open Email subscription dialog open 1 year
cmp_close Email subscription dialog closed 1 year
bro_submit Submitted brochure request 1 year
trips Visited trips 1 year
wishlistedTrips Trips is the user's wishlist 180 days
views Number of pages viewed Session
views_trip Number of trips viewed Session
mm User is using a mouse pointer device 1 year
calltracksData Phone technology provider's data 30 days
SnapABugVisit Live chat visitor preferences Session
SnapABugHistory Live chat interaction history 1 year
zone Phone technology provider zone Session


Marketing – Used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie Name

Description

Expiry
MUID, MUIDB, MR Used by Microsoft as a unique user ID, enables user synchronising the ID across many Microsoft domains. 390 days
_uetsid Used by Microsoft Bing Ads as a universal event ID Session
IDE, DSID Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 2 years
AID
1 year
fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 90 days


Statistics – Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie Name

Description

Expiry
wuid Anonymous website user ID 1 year
cid_ua Anonymous Google Analytics ID
calltracksGuid Phone technology provider's user ID 30 days
_mkto_trk Marketing and web form ID 2 years
BIGipServerab26web-mch_https Marketing advertising ID Session
_hjIncludedInSample Samples of user interactions Session
_ga Used by Google Analytics to register a unique anonymous ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gid Used by Google Analytics to register a unique anonymous ID that is used to generate statistical data on how the visitor uses the website.
1 day
_gat Used by Google Analytics to throttle request rate Session
__utmt, __utmt_rollup, __utma, __utmc, __utmb, __utmv Used by Google Analytics to register a unique anonymous ID that is used to generate statistical data on how the visitor uses the website (legacy format) 2 years
test_cookie Used to check if the user's browser supports cookies. Session
SnapABugRef Live chat system ID Session
hubspotutk Live chat visitor preferences 10 years
messagesUtk Live chat visitor preferences 2 years
__hssrc Live chat visitor preferences Session
__hstc Live chat visitor preferences 2 years


Unclassified – are cookies that we are in the process of classifying, together with the providers of individual cookies.

Cookie Name

Description

Expiry
pa-l, pa-l_enabled, fonts Local Storage Persistent

2. Handling Cookies

2.1 Most browsers allow you to refuse to accept cookies. Blocking all cookies though will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. To block cookies in your browser, you can do the following:

  1. In Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking Tools > Internet Options > Privacy > Advanced;
  2. In Firefox (version 24) you can block all cookies by clicking Tools > Options > Privacy > 'Use custom settings for history' from the drop-down menu, and unticking 'Accept cookies from sites';
  3. In Chrome (version 29), you can block all cookies by accessing the 'Customize and control' menu, and clicking Settings > Show advanced settings > Content settings, and then selecting 'Block sites from setting any data' under the 'Cookies' heading.

2.2 You can delete cookies already stored on your computer. Deleting cookies though will have a negative impact on the usability of many websites. To delete cookies in your browser, you can do the following:

  1. In Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );
  2. In Firefox (version 24), you can delete cookies by clicking Tools > Options > Privacy, then selecting 'Use custom settings for history', clicking 'Show Cookies', and then clicking 'Remove All Cookies';
  3. In Chrome (version 29), you can delete all cookies by accessing the 'Customize and control' menu, and clicking Settings > Show advanced settings > Clear browsing data, and then selecting 'Delete cookies and other site and plug-in data' before clicking 'Clear browsing data'.

3. Questions and complaints

31.1 We are very keen to hear from you, including if you have any questions, concerns, comments, requests or complaints regarding this Cookie Policy, our website and/or our use of your personal information. Please contact:

Privacy Officer
Fresh Tracks Canada Inc.
P.O. Box 1024 885 W Georgia St
Vancouver, BC, V6C 3E8
Canada
[email protected].